Operations Manager

We are looking for a Head of Operations or Operations Manager who will be responsible for the company’s five operational functions and their contribution to achieving key business metrics. This role reports directly to the CEO and has a high degree of influence on business development.

• Lead five units (CRM Operations, Customer Support, Anti‑Fraud, AI Operations, and Back Office) with a combined headcount of approximately 40 people.
• Be accountable for operational KPIs, service quality, and team efficiency.
• Plan workload across functions and assess the impact of new business initiatives on operational resources.
• Manage operational expenses for your area and evaluate resource utilization effectiveness.

• 5–7 years of experience in Operations or Business Operations.
• Experience in a tech business with a complex operating model (fintech, marketplace, iGaming, logistics, travel tech, or similar).
• A background that began in consulting is a plus.
• Experience managing distributed teams.
• Strong analytical skills and a track record of data‑driven decision making.
• A degree from a top university, preferably in STEM or economics.

• 100% remote work.
• No bureaucracy, unnecessary calls and "let's discuss it again".
• A live product where you can suggest, change and do, and not "report and wait".
• Strong side - we like it when everything is thought out, clear and to the point.
• We play the long game - both with the team and with the product.