VIP L1
Full employment | Remotely · Room Managment
Responsibilities
- Communicate with unpromoted clients in chat and retain them in the room.
- Respond quickly, adhere to the Tone of Voice, and adapt style to the client.
- Help players resolve basic issues and navigate the platform.
- Validate contact information for further communication.
- Analyze data in BI tools and make retention decisions.
- Interact with other departments to resolve client issues.
- Keep reporting on actions and results.
Requirements
- Strong communication skills and customer orientation.
- Flexibility, organization, and autonomy.
- Analytical mindset and fast learning ability.
- Result orientation, responsibility, and drive.
- Gambling or betting experience (nice to have) and a desire to grow in this industry.
- Willingness to learn poker basics and terminology.
- Clear written and spoken communication skills.
- Proficiency with IT tools.
- English level B1 or higher.
Conditions
- 100% remote work.
- No bureaucracy, unnecessary calls and "let's discuss it again".
- A live product where you can suggest, change and do, and not "report and wait".
- Strong side - we like it when everything is thought out, clear and to the point.
- We play the long game - both with the team and with the product.
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